Key Company Policies of Bellcare Domiciliary Services Ltd.

We have made available a number of our key policies and company documentation for your reference.

These are published for you to download, should you wish, so that you may appreciate our ongoing commitment to upholding high standards in service provision, equality and in the personnel we employ.

Disclosure and Barring Service

Comply with Regulation 19 “Fit and Proper Persons Employed” of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.



Preparing Contracts and Agreements

This document sets out the care service’s policy on how it develops its contractual relationships with the people to whom it provides services, and how they could end.

Accessible Information Standard

This policy shows how the care service ensures effective communication with service users and those involved in their care throughout its relationships with them to comply with the
requirement made under the Health and Social Care Act 2012

Complaints Policy

Our complaints policy meets the requirements that are set out by the Care Quality Commission.

Document Date: February 2017 (PDF – 248.5 kb)



Environmental and Sustainability Policy

Our commitment to the Environment, Health & Safety Excellence and to comply with applicable legal requirements which relate to our environmental aspects.

Document Date: February 2017 (PDF – 112.5 kb)

Equality and Diversity Policy

Bellcare is committed to eliminating discrimination, promoting diversity and providing equal opportunities.

Document Date: February 2017 (PDF – 142.6 kb)

Quality of Service Provision

Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.



Be transparent in the information we provide about any fees, contracts and terms and conditions, where individuals are paying either in full or in part for the cost of their care, treatment and support.

Safety, Availability and Suitability of Equipment

The equipment identified in this policy and procedure is considered as any item that any Employee, Service User or any individual associated with our Service delivery.